Congratulations to three hotel employees who received Lakeville’s 2012 Star Hospitality Employee Awards:
Alex Rios, Comfort Inn & Suites, Rising Star Award
Mona Abraham, AmericInn Lodge & Suites, Excellence in Customer Service Award
Lynn Dilley, Holiday Inn & Suites, Every Day Hero Award
Last week at the Chamber of Commerce’s Tourism Luncheon, the Lakeville Convention &
Visitors Bureau recognized three employees who excel in their line of hospitality work.
Jeanne Hutter the director of the bureau states, “We are so proud of these STAR Award
winners who deserve recognition for their dedication and talents! Lakeville hospitality
businesses have many outstanding employees and these awards are a celebration of our
industry as a whole.”
Rising Star Alex Rios has been employed at the hotel for six years. She was nominated by
Comfort Inn owner Sunny Bhakta who describes Rios as “very hard working and a great asset
to the hotel and its guests.” Rios began working in housekeeping and is now a valued part of
the front desk team. She was singled out for her progress and work ethics due to the
countless hours she spent learning a new system and her manner with new and returning
guests. Rios is also valued for her ability to train in new staff and has helped develop policies
Customer Service Excellence Star Mona Abraham has been employed with the AmericInn
since 2005. Owner and General Manager Nehal Patel recommended Abraham for the award.
“She is a true team player and quality customer service representative for the AmericInn.
Her caring attitude and kind actions toward guests in need of assistance make a lasting
impression on so many people”. Abraham is praised for being reliable, always getting to work
on time regardless of weather, and her friendly demeanor.
Our Every Day Hero Lynn Dilley heads up the maintenance department at the Holiday Inn &
Suites. He has been at the property for so long (over 20 years) that hotel owner Jamie Dahlen
jokes that Dilley came with the purchase of the hotel. Mike Gunderson General Manager
nominated Dilley for this award because of his exceptional work ethic, ability to lead, and his
concern and care for detail. The buzz at the hotel is Dilley is a one of a kind employee who
genuinely cares about people. Gunderson quotes “Dilley goes above and beyond his job – not
just once in a while, but ALL the time! Each and every morning it snows, you see him out
early before his shift begins scraping off guest cars.”